COD confirmation works without this check. Only request an indicator when needed; it is based on eligible, buyer-consented payment history and may be gray.
Before you confirm a COD order
- You must have told the customer they may get an automated order-confirmation call.
- The call is made by an AI voice agent (Hindi/Hinglish) through OVERC, on your shop's behalf. It never asks for OTP, bank or card details.
- Calls are permitted only within your saved India-time window (never outside 9 AM–8 PM). Automatic recurring calls are not enabled in this beta.
- What's collected: the customer's answer (confirm, cancel, address change or call back) and the call transcript, which is shown to you here.
- The customer can decline or end the call at any time.
More in our Privacy Notice.
Sign in to load COD settings.
Need to remind a customer about unpaid credit? Open AI Payment Caller — a separate tool.
⚙️ Advanced COD calling settings
Only COD order-confirmation calls use these preferences. The AI Payment Caller has separate controls.
Safety: India-time hours only, 10 total outbound attempts per shop per day, and a shared 24-hour quiet period if either calling tool contacted the same buyer. No automatic retry scheduling.
🔗 COD Confirmation API · Developer information
OVERC COD Order Confirmation is also an API service. Authenticated OVERC merchants can start order-confirmation calls without requesting any buyer payment indicator.
OVERC indicator is optional: a merchant must request it separately using the dedicated, authenticated color-only API. Green, yellow, red or gray may appear depending on eligible consented records; gray does not mean safe.
General third-party API keys, partner onboarding and commercial pricing are not enabled yet. Open the API Setup guide or read technical documentation.